UV Assurance

Specific measures | COVID-19

At UV Insurance, the health and well-being of our employees, customers, partners and their loved ones is our priority. Therefore, we quickly executed our business continuity plan, to allow the majority of our employees to work remotely which enables us to maintain the level of service that our clients deserve. Our teams are ready to answer your questions and answer your needs with the same rigour and discipline as usual.

We are adapting our business processes to facilitate new business for you and your customers and support pending cases. This page will be updated frequently as the situation evolves. Be sure to refer to this page frequently and refresh your browser to obtain the latest information.


Updated August 6

News

  • Paramedical service providers resume appointments
  • Launch of the new electronic application and simplified issue life insurance
  • Underwriting | Interim measures for paramedical examinations
  • New editable PDF Application now available
  • Early learning PDF dynamic application | Now offered until 36 months

Paramedical companies to resume appointments

Preferred rates available again

Preferred rates on the Term Superior + will now be available from $ 250,000. However, the regular requirements by age and amount apply. The regular requirements are listed in the illustration on My Universe.


Paramedical companies have resumed appointment scheduling services at different levels. The appointments are offered either in the clinic or on the road.
UV Insurance will therefore now accept paramedical examinations. Appointments will be made for dates after June 30 in Quebec and Ontario.

New business

Some providers now offer paramedics and fluids at home and UV Insurance will accept them according to the tableof provisional requirements available on page COVID-19. When a paramedical examination is not available, it may be possible to replace it with a tele-interview with a blood profile and vital signs, always according to the grid of temporary requirements.

Cases postponed or postponed since the start of COVID-19

UV Insurance now accepts the reopening of cases, which has been adjourned on a case by case basis. When possible, UV Insurance reopened the files with the advisers. Advisors with adjourned or pending files can contact UV Assurance (ind.advisor@uvinsurance.ca) to launch the underwriting process if they have not already done so. And place or reactivate the order of requirements from suppliers.

Pending cases

UV Insurance has reviewed the list of pending cases and given instructions whether or not to make an appointment for tele-interviews with blood profile and vital signs in the event that paramedics cannot be obtained.

Telephone interviews

Telephone interviews for UV Insurance files must be ordered from Dynacare only. Temporary selection requirements grids The temporary requirements grids put in place during
COVID-19 are still valid and will be until further notice.

Note: The level of service and the large volumes expected can greatly affect delays. In addition, the evolution of the situation could again affect the level of service, deadlines and requirements. Make sure you stay informed and contact us if you have any questions.

Underwriting | Interim measures to resume paramedical examinations

Temporary underwriting requirements

Requirements in accordance with new Simplified Issue life insurance

Temporary underwriting requirements are highlighted in the tables.

Preferred and Super preferred rates

Preferred rates on the Term Superior + will now be available from $ 250,000. However, the regular requirements by age and amount apply. The regular requirements are listed in the illustration on My Universe.

If you want the specific measures (COVID-19) to be applied on our Temp Superior + from $250,000, please specify it in the section further instructions of step 6  in the electronic application or on the p. 21 Section C in comments in our PDF dynamic application.

All other products are still offered
  • Juvenile 30/100
  • Early Learning
    (note that Koukou the Koala will not be sent until the situation has resolved)

Detailed table of interim insurability requirements
Whole life | Adaptable and Integral

Temporary underwriting requirements are highlighted in the tables.

Amounts
Age
0 to 15 16 to 35 36 to 40 41 to 45 46 to 50 51 to 55 56 to 60 60 to 65 66 to 70 71 to 75
$5,000 $ – $25,000 N/A Guaranteed Issue | Adaptable 18-75 | Integral 18-65
$25,001 – $50,000 N/A Instant Issue | Adaptable 18-75 | Integral 18-65
$50,001 – $150,000 Express Issue | Adaptable 0-75 | Integral 18-65
$150,001- $350,000 1 1** 1** 1** 1** 1** 4 4 5 5A
$350,001 – $500,000 1 1** 1** 1** 3 4 4 5 5 5A
$500,001 – $1,000,000 13 4 4 4 4 5 5 5 5 5A
$1,000,001- $2,000,000 13 4 4 4 5 5 5 5 5 5A
$2,000,001- $5,000,000 13 4 4 5 5 5 5 5 7 7A
More than $5,000,000 8 8 8 8 8 8 8 8 8 8A

** Credit Insurance rider (options 2 and 5 years – 18-55 years | Up to 65 years – 18-60 years) is available with interim requirements (highlighted in blue) without fluids up to a maximum of $ 3,500 monthly benefit (max 1.5% of the amount of life insurance)

 

Term Life | Superior+ T-10, T-20 or T-30
Amounts
Age
18 to 35 36 to 40 41 to 45 46 to 50 51 to 55 56 to 60 06 to 65
$50,001 $ – $150,000 Express Issue
$150,001 – $350,000 1 1** 1** 1** 1** 4 4
$350,001 – $500,000 1 1** 1** 4 4 4 5
$500,001 – $1,000,000 4 4 4 4 5 5 5
$1,000,001- $2,000,000 4 4 4 5 5 5 5
$2,000,001- $5,000,000 4 4 5 5 5 5 5
More than $5,000,000 8 8 8 8 8 8 8
Preferred and  Super preferred rates

Preferred rates on the Term Superior + will now be available from $ 250,000. However, the regular requirements by age and amount apply. The regular requirements are listed in the illustration on My Universe.

If you want the specific measures (COVID-19) to be applied on our Temp Superior + from $250,000, please specify it in the section further instructions of step 6  in the electronic application or on the p. 21 Section C in comments in our PDF dynamic application.

** Credit Insurance rider (options 2 and 5 years – 18-55 years | Up to 65 years – 18-60 years) is available with interim requirements (highlighted in blue) without fluids up to a maximum of $ 3,500 monthly benefit (max 1.5% of the amount of life insurance)


Critical Illness Insurance – AdapCI
Amounts
Age
0 to15 16 to 35 36 to 40 41 to 45 46 to 50 51 to 55 56 to 60 60 to 65
$0 – $99,999 1 1 1 1 1 9 9 9
$100,000 – $250,000 1 3 3 3 3 9 9 10
$250,001 – $500,000 13 4 4 4 4 10 10 10
$500,000 to $999,999 13 4 4 5 5 11 11 11
$1,000,000 and more 13 6 6 6 6 12 12 12

Legend

1) Tele interview
2) Paramedical
3) Paramedical with urine HIV
4) Paramedical with full blood profile
5) Paramedical with full blood profile and electrocardiogram
6) Medical exam with full blood profile and electrocardiogram
7) Paramedical with full blood profile and stress ECG
8) Preliminary Application to submit to the head office
9) Paramedical, full blood profile and prostate specific antigen
10) Paramedical, full blood profile, prostate specific antigen and electrocardiogram
11) Medical exam, full blood profile, prostate specific antigen,
electrocardiogram and chest-x-ray (for smokers and ex-smokers for
2 years or less)
12) Medical exam, full blood profile, prostate specific antigen, stress ECG and
chest-x-ray (for smokers and ex-smokers for 2 years or less)
13) At the discretion of the underwriter
A) ‘‘Individuals over 70 years of age’’ questionnaire EQC082

Pending cases

UV Insurance will underwrite each case and will take a decision case by case which will be communicated to the General Agents and the advisors on the Advisor Access.
All cases for which requirements have been received or will be received will be analyzed case-by-case.

Underwriting requirements
Application signed Requirements Telephone interview and health statementwithin interim underwriting requirements With paradical examinations or other physical exams(other than telephone interview and health statement)
Before March 10 Not yet received as of March 25 All cases will be underwritten Underwritten if possible, otherwise adjourned
After March 10 Not yet received as of March 25 Underwritten as per interim underwriting requirements, otherwise adjourned

 

Transition process from previous to new application

Transition process from previous to new application

New Business

The electronic application greatly facilitates sales process both in person and non face-to-face and gives access to all life insurance products as well as simplified issue.

For AdapCI, or if you still want to use the regular proposal for life insurance above $150,000, it is now available in PDF version in the Advisor Resources. The new application must be used with the new online illustrator on My Universe.

Given the health measures related to COVID-19, UV Insurance had postponed mailing of the paper applications. Application will be mailed in the coming days.

Transition measures

Exceptionally, UV Insurance will accept old applications  with illustrations obtained in the previous software signed before July 1st, 2020 and received at our offices before July 15, 2020.

Conditions

  • Previous rates and commissions
  • Former systems (Broker Portal)
  • Old application

Please:

  • Recycle old paper applications
  • delete previous software

Non face-to-face sales - New Business - Individual Insurance

New Business

To allow all partners and advisors to work remotely in the current context of COVID-19,  being aware that customers also prefer to avoid face-to-face meetings, UV Insurance launched My Universe, the advisor portail with the illustration and electronic application facilitating non face-to-face sales.

Simple, Quick and Intuitive

Available for all our existing term and permanent life insurance products.

Sign in now!


Non face-to-face sales

UV Insurance has also adapted its processes and facilitates non face-to-face sales for all individual insurance products available.

  • Accepted formats
    Originals or copies – Applicable to ALL documents

    • For copies of paper applications or PDF, UV Insurance could contact a policyholder/insured to verify the validity of the signatures or the identity.
  • Process – Term Life, Permanent Life and Critical Illness
    All individual insurance products available are eligible for non face-to-face sales.

    • Complete the e-application on My Universe or the regular applciation (PDF) over  telephone, videoconference or screen sharing.
    • Obtain verbal consent from the client to complete the application.
    • Indicate in the application if the sale was completed non face-to-face. The media or means of communicating can be indicated in the electronic application or in the additional remarks on page 21
      section B-7.
    • The following technological means are recognized by UV Insurance for non face-to-face sales, either:
      • Telephone conference
      • Screen sharing
      • Mail or fax
    • Multi-owner contracts, if they differ from the insured are also accepted and electronic applcation allows for up to 3 owners.
    • The application must be countersigned by a witness (other than the beneficiary) if not completed in person. However, because of the current restrictions caused by COVID-19, if it is impossible to have a witness, UV Insurance will contact the policyowner / insured to ensure the validity of the signature. (Updated March 23, 2020 11:45 am EST)
  • The electronic applciation allows for easy and secure online one-click signature by email
  • In case the PDF application is used :
    • The application can be completed paper or PDF and sent to clients for review and signature by the following means
    • Electronic signature by a secure hyperlink either with your CRM or another platform (Kronos, Adobe Sign, SignNow, DocuSign, etc.)
    • Fax
    • Regular or registered mail
  • The application or a copy of the signed application can be sent as a PDF file to your MGA and to UV Insurance as soon as possible.

Sending documents to MGAs

Return the documents to your general agent according to the procedures in place while respecting the confidentiality of the documents.

Send documents to UV Insurance

If you are using Office 365 or if you have a secure TLS connection, send the documents relating to a client’s file to the following address:
ind.newbusiness@uvinsurance.ca

Contract delivery
  • The contract can now be delivered on My Universe, the client/advisor Portal
  • You can confirm delivery of the contract by email, fax and telephone. UV Insurance agrees to receive a copy of the delivery requirements.
List of available PDF Applications

Find all available and updated forms here : Forms

Pending cases - Individual Insurance

Paramedical Services and Underwriting Requirements

Please refer to the section – Underwriting guidelines – Intermin measures.

APS

We expect unusual delays obtaining attending physician statements.

Pending Cases

Requirements and pending are tracked through our Secure Access available here.

For pending cases, communications will be made case by case. Our Underwriting Department is currently reviewing all pending files that may be affected. Current pending files will be finalized as soon as all requirements are received. If requirements are missing, we will communicate directly by secure access to notify you of the situation and the actions to be taken. If cases can be finalized immediately, UV Insurance will proceed. Otherwise, rest assured that we are making every effort to find solutions.

COVID-19 – Underwriting

For new Business, if your clients travelled in another country and returned since March 10, a period of 14 days will be required before submitting the case and symptom monitoring will be requested. If they have symptoms, we will wait for a full remission before submitting to underwriting.

For clients who plan to travel in the coming months, if the customer intends to travel anyway, the file will be deferred until 14 days after his return.

Investment & Retirement

Accepted formats

Originals or copies – Applicable to ALL documents

  • For changes of owners and beneficiaries, a copy of the original signature is acceptable. Electronic signatures are not accepted, however.
  • For applications, UV Insurance could, for compliance reasons, contact a policyholder/insured to verify the validity of the signatures or the identity.
Annuity and GIC-TYPE products
GIC-TYPE Products
RRIF minimum amount
  • The federal government announced in its economic response plan a reduction of the minimum withdrawals for RRIFs and LIFs by 25% for 2020. Please contact us if your clients want to take advantage of this option, as the reduction is a choice of the contract owner.

Contacts

Individual Insurance
Investment & Retirement
To send documents using a secure connexion:

To send documents using a secure connexion: