At UV Insurance, we offer a range of flexible life and critical illness insurance products that adapt to everyone’s needs.

We leave it up to you to advise your clients!

• Download the Application (interactive PDF):

Consult Summary of additional protections
Consult the individual Insurance Advisors documentation section to find other tools and resources

With the purchase of Early Learning or Juvenile 30/100 contract, your clients will receive a Fee Refund on future contracts!

Eligibility :

• During the 12 months following a child’s subscription to Early Learning or Juvenile 30/100 products, immediate family members (father, mother, brothers, sisters) are eligible for the Fee Refund.
• The fee refund of fees is applicable, once per insured and for the first year of membership only.
• The fee refund will be paid using the payment method chosen in the contract, eight (8) weeks after the issuance of the new contracts, if they are still in force.

Consult the Early Learning Proposition (Interactive PDF)
Consult the Juvenile 30/100 Brochure

Investment Campaign 2024

Visit the campaign webpage for more information.

How do I get a rate guarantee?

The investment and retirement products offered by UV Assurance are in the image of our mutual insurance company: robust, guaranteed and flexible.

Whether your clients are conservative, moderate or bold investors, you will find an investment product that suits their needs!

Consult Our Products
Consult Summary of Investment – GIC Products
Consult Current rates
Consult Rates Guarantee

• Connection to secure portals
    Advisors Access GiCs
• Registration for GIC products
  To obtain a username and password, please contact your General Agent.

Our team is offering new webinars for the year 2024. Click here for all the details.

Missed our last few webinars? You can review the content here :

Note: PDUs are not available for replay.

Launch of our Spring 2023 new products | Our simplified Issue, simplier.

• How to access My Universe and distribute UV Insurance products 

 You must have a distribution agreement with UV Insurance and you MGA as well as a portal access code to save an illustration and access the electronic application.  

• Where can I find the illustration software?  

The illustration is available via My Universe portal. There are two types of access, guest access and secure access. Secure access is the only type of access allowing illustration to be saved. 

• Will a desktop downloadable version still be available?  

The illustration is online only. There is no longer a software to download. 

• What permissions are given to Assistant Access? 

An assistant can access the illustration software and prepare the illustration for the advisor. However, They cannot generate the electronic signature. Also, they can have access to contracts, follow-ups of new business, pending cases and remuneration.  

• Internet connexion 

The new My Universe platform is 100% online and available on all media (phone, tablet, laptop, desktop)  

• Is a test version available?  

You can create test illustrations or applications and delete them later on. You don’t need to generate the signature. 

• What web browsers are supported?  

The following browsers: Chrome, Firefox, Safari, Edge. However, we recommend Chrome. 

• Non face-to-face Sales 

My Universe allows and greatly facilitates sales at a distance.  

• Is there a Financial Needs Analysis?  

Yes, on our website www.uvinsurance.ca  

• If I create a family illustration, does the multi-contract discount apply automatically?  

You must check the appropriate box in the illustration to obtain the multi-contract discount. 

• Saving the age 

It is possible to save the age (nearest age) in the illustration in My Universe.  

• If the client has other contracts, does he have to indicate them? 

Yes, the list of contracts in force is an important step in the analysis.  

• Consent 

You must obtain the client’s consent before starting the electronic application. A window appears at the beginning of the process to remind you.  

• When making an application, do we have to share the screen with the client or does the client receive an illustration email automatically?  

We do not require screen sharing or any special technology. You can send the illustration by email to your client. 

• Security and validity of the electronic signature 

The electronic signature is offered in person or remotely by email, with a single click. It is also offered in paper format, at the customer’s choice. For remote electronic signatures and by email, you must confirm a secure key with all the signatories and send the keys by different means of communication. 

Signatories have 30 days to electronically sign the application. If one signature is missing, the advisor must generate the signature again and then everyone must sign again.  

• Will corporations / legal persons be accepted?  

Yes, you can create legal owners from the Express issue ($50,001 and more) in the application 

• Different owner, insured and payer on the electronic application?  

It is possible to have a different owner, insured and payer on the electronic application. The application with the electronic signature allows to have up to 2 insured, 3 owners, 10 beneficiaries and 10 dependent children.  

• Assignment – Collateral 

It is possible to indicate in the electronic application if the contract has an assignment – collateral  

• Conditional Insurance 

The conditional insurance agreement is offered in the electronic application  

• Can the signature also be done on a cellphone?  

Yes, all of our online tools are available on all platforms, including computers, tablets and smartphones. 

• Period of validity of the electronic signature  

The electronic signature is available to signatories 30 days after the signature email is sent. After that, it will have to be generated again.  

• Accepted payment methods 

We accept pre-authorized debit payments for annual and monthly payments or checks for annual payments. 

• When remuneration is shared with another agent, is there a box to specify who keeps the service? 

In the advisor’s statement, at the bottom of the section, it is possible to indicate remuneration sharing. 

• Electronic delivery of the contract 

Depending on the communication preferences that you indicated in the application, the insurance contract is deposited in the client portal and a notice is sent by email to your clients. 

• Can I send a paper application for simplified issue?

The option to send a paper or interactive PDF application for the simplified issue is now offered with the eligibility questionnaire. You can also use the electronic application through My Universe. The electronic application can be signed and submitted according to the 3 following options:

1. Electronic signature, in person (laptop, tablet, smartphone)
2. Electronic signature, face-to-face, by email with a security code given by the advisor.
3. Or for the Express issue ($10,000 – $150,000) and the Immediate Underwriting ( $150,001- $499,999)you can also print the electronic application generated by My Universe and sign by hand.

• Is a «reception of a new application» notification always sent?

The notification is sent only for electronic applications. A paper application (Adapt CI or other), which will be entered manually in our system will not generate such notification since you already have a copy of the paper application.

• Is there an equivalent age for the Term Superior+ product when joint, first to die coverage is chosen?

Since April 2020, UV Insurance does not use the equivalent age for Term Superior+ (T10, T15, T20, T30) for a joint first to die contract. As with most insurance companies, the total premium is based on the average premium of both insured plus the contract fees.

• Are the Preferred rates available for the Term Superior+ joint, first to die products?

The Preferred rates are offered for the Term Superior+, joint, first to die products, starting at $500,000 of amount insured. These preferred rates do not need to be requested since the product will undergo the regular underwriting process. UV Insurance will offer the best available rate, based on the information given for the underwriting. Note that since there are so many rating possibilities for this type of product, they are not included in the illustration, so as not to weigh down the document.

• Is it possible to combine a life and critical illness insurance on the same application?

It is possible for a permanent life insurance contract of $150,001 or more (regular underwriting) and for Term life insurance of $500,00 or more (regular underwriting).

• Can the Multi-contract discount be applied to contracts issued with the old system?

A contract issued on My Universe (and old system) can benefit from a multi-contract discount of $15 on each if they meet the following criteria :

For contract issued with UV Insurance since December 10, 2020:
– The $15 multi-contract discount is applied on all contracts (except for the Juvenile 30/100 on the Term-to-30 portion. However, it is applicable on the $75 contract fees when the contract is renewed for the Term100)

– The discount is vetted for the duration of the contract, and will not be adjusted if there is a break in the requirements (if there is a cancellation of a contract, the $15 discount will still be valid even if it’s the only contract remaining)
– The address needs to be the same for all contracts/insured/owners and payers
– There must be a kinship bond (spouse or children) between the insured; OR
– A business link (associates) but they all need to share the same address.
– Applied to both systems (My Universe and old system)
– The contracts must have premium payments
– Regardless of method of payment (P.A.D. or cheque)

• Is the discount available for contracts issued by other companies but for which UV Insurance is now the administrator?

It is not offered for those contracts.

• Does it make a difference if the payment method is different?

Yes, the payment method needs to be the same.

• If a client receives a paper copy of the contract since they did not opt for the electronic copy at the time the application was submitted, will they be able to receive it on the portal afterwards? And how to go about it?

It is possible to request it at any time. The client needs to contact our customer service department and the activation code will be sent to them following the call.

• Are all contracts sent electronically because of COVID-19, even if it’s not indicated in the application?

No, UV Insurance follows the indications in the application.

• I am not receiving follow up emails or signature emails from My Univers platform, what should I do?

Please use the following steps; make sure that you check if they work before going to the next one:

1. Please check all folders like your spam/junk/unwanted/promotion folders…You can always set up your email to receive our emails without problems by following the following processes for Outlook.

• PC Process
• MAC Process

2. Authorize Outlook as a sender

• Outlook Process

3. Whitelisting us with your IT department and other related filters concerning emails.

Ask your IT department to whitelist all IP addresses from the OneSpan software, which is the software used for the electronic signatures.

US Pool (3 IPs)

• 54.240.45.231
• 54.240.45.232
• 54.240.45.233

EU Pool (1 IP)

• 69.169.231.237

What document is needed to validate an electronic signature?

It is required to see the audit report attached with the signed application when the advisor uploads the document after the signatures.

Here is the way to automate the process of AdobeSign:

• AdobeSign Process

Under the Attach the Audit Report to documents downloaded from the Manage page

Here is the process for DocuSign:

• DocuSign Process

Conditions

The electronic signatures must be done using one of the solutions accepted by UV Insurance. Electronic signatures through a secure hyperlink either through your CRM or another platform* (iGeny, Adobe Sign, SignNow, DocuSign, ConsignO, OneSpan, etc.). We must imperatively have the final audit report or History at the end of the document to attest the signing process.

*Please note that the Wonder.legal electronic signature platform does not meet the required standards and is therefore not accepted. 

• For changes of owners and beneficiaries. Electronic signatures are now accepted, with final audit report or History.
• UV Insurance may, for compliance purposes, contact a client to verify the validity of the signature on the documents and the client’s identity.
• For changes of Pre-Authorized Debit. Electronic signatures are now accepted, with final audit report or history.

Procedure

When sending a document electronically signed, the file must include the history of validation or audit report to validate the signature.

Consult the procedure.

• What is the multi-contract discount?

A $15 discount is available when more than one eligible contract is in effect, including the first contract, except for Early Learning. Simply check the box in your illustrator software, if the criteria are met.

• What are the eligibility criteria?
• The $15 multi-contract discount is applied on all contracts (except for Early Learning and for the Juvenile 30/100 on the Term-to-30 portion. However, it is applicable on the $75 contract fees when the contract is renewed for the Term100)
• The discount is vetted for the duration of the contract, and will not be adjusted if there is a break in the requirements (if there is a cancellation of a contract, the $15 discount will still be valid even if it’s the only contract remaining)
• The address needs to be the same for all contracts/insured/owners and payers
  • There must be a kinship bond (spouse or children) between the insured; OR
  • A business link (associates) but they all need to share the same address.
• Applied to both systems (My Universe and old system)
• The contracts must have premium payments
• Regardless of method of payment (P.A.D. or cheque)

*Exception on the Juvenile 30/100 product: the multi-contract discount will be applicable on the $75 fee at renewal at 30 years in T-100.

• Can the multi-contract discount be applied on contracts issued in the old system?

A contract issued on My Universe (and old system) can benefit from a multi-contract discount of $15 on each if they meet the criteria:

• Is the discount available for contracts issued by other companies but for which UV Insurance is now the administrator?

It is not offered for those contracts.

• Is AdapCI available with the new electronic application?  

At the moment, the AdapCI is not available for electronic application submission. The web illustration allows you to produce an illustration via My Universe portal, but you must use the dynamic PDF or paper application to submit an AdapCI request.  

• MIB? 

The MIB information is verified for all simplified issue.

• Can we add the credit insurance rider to the electronic application?   

The credit insurance rider can be added with:

-Express Issue. It is restricted to the 2–year option. 

-Immediate Underwriting. It is restricted to 2-5–year option.

-Regular Underwriting, the 3 options (2-5–up to 65 years) are available.  

• Someone who wants an Adaptable of $25,000 but not deferred, how should they proceed?  

Our Adaptable product is available as a simplified issue for all amounts between $10,000 and $150,000 with no deferrals.

• For the Early Learning product, can delivery be made directly to the clients including the stuffed toy?  

You must deliver the contract and stuffed KouKou. This is an opportunity to meet the family and offer them our products with reimbursement of expenses.   

• Has the insurability declarations for $150,000 and more been revised or is it the same questionnaire as the current application?  

The requirements for Permanent life above $150,000 have been updated. You will find them on our website, in the illustration software or the application. The telephone interview is available up to $350,000.

The requirements for Term life above $350 000, according to the age category, have been updated. You will find them on our website, in the illustration software or the application.

• Does UV Insurance inform the MGA of the receipt of a new electronic application?  

When the advisors submit an application, the MGA receives a notification and a copy of the application in My Universe portal. The advisors receive an application summary in their portal.  

• Ordering medical requirements  

The requirements are ordered by the MGA or the advisor.  

• Are electronic signatures accepted on delivery requirements?  

Yes, as long as the advisors uses a recognized electronic signature. Electronic signatures by a secured link either by your CRM or another platform* (iGeny, Adobe sign, SignNow, Docusign, OneSpan, etc.)  

*Please note that the Wonder.legal electronic signature platform does not meet the required standards and is therefore not accepted. 

• Can the forms in documents be signed electronically via My Universe platform?  

The electronic signatures is not available at the moment for “external” forms. They can be signed by any recognized means (Adobe Sign, etc) indicated on our website. For some (ex. : replacement notice), they can be uploaded in the applications. 

• Will alternative esignatures on certain documents be accepted?  

Yes, documents other than the electronic application can be signed with the platforms identified by UV Insurance. Electronic signatures by a secured hyperlink either by your CRM or another platform (iGeny, Adobe Signe, SignNow, DocuSign, OneSpan, etc.) 

• What is the procedure for changing the date of the pre-authorized debit?

For any change of PAD date, file in progress or file in effect, the advisor can only send an email about it. You must allow 5 business days for the change to be made.

• If the client wishes a hard copy of the contract, is it possible?  

By default, delivery is the hard copy version. The electronic delivery option is available when you complete the new owner(s) section of the electronic application.  

• Id there a cost for a hard copy of the contract? 

There is no charge for the first version of the contract, only for future reprints.  

• How is the access code given to the client for their client portal?  

The client will receive an email to activate their account at the email address you specified. The process is simple for the client. 

For the investment application, here are the additional requirements that allow a unique PAD for a deposit.

In the application, for an initial or additional deposit:

• Section 10 ” Direct deposit or pre-authorized debit authorization” must be completed and signed by the policyholder (electronic signatures accepted according to conditions) (Section 8 for TFSA application)
• Specimen cheque from the account holder in the case of an initial deposit or following a change of account information

Important information regarding the process for PAD

• Upon receipt of the required compliant documents, a 48-hour period is required for the bank processing the request.
• In order to ensure the availability of funds, an administrative delay of 3 business days applies before the issuance of the investment certificate. At the end of the period, the certificate will be issued retroactively to the date of receipt of the compliant documents or the availability of funds (if they are not available when the documents are received) and interest will therefore accumulate from this date.
• The conditions for the rate guarantee is the same as for a personal check.

Precisions for the rate guarantee with PADs – Send an email to UV Assurance with all the deposit details (name of the client, deposit amount, product and requested rate) and send us the documents (original or electronic) within the 7 following days. The rate applied will be the highest between the receipt of the rate guarantee request and the receipt of the documents. If a later date is indicated for the PAD and it exceeds the period of the rate guarantee, then the applicable rate will be that in effect at the time of the PAD. If we cannot initiate the PAD upon receipt of the documents, the rate guarantee does not apply if the PAD date is later than the 7-day period granted.

• How do I obtain and apply a rate guarantee?

UV Insurance accepts electronic signatures on PDF applications under certain conditions. The rate guarantee is applied based on the deposit amount and not on the plan type.
Please refer to the conditions applicable to electronic signatures in the Investment-Retirement section.

UV Insurance accepts electronic signatures on PDF applications for investments on the following products:

• Guaranteed Investment Certificates (GIC)

Electronic signatures is accepted on:

• Applications for a registered product (initial and/or additional deposit) – (RRSP, TFSA, RRIF, LIF, LIRA);
• Transfer forms for transfers to UV Insurance of a registered contract (initial and / or additional transfer) – (RRSP, TFSA, RRIF, LIF, LIRA);
• Internal rollovers to the spouse;
• Additional deposits in an already existing non-registered accounts, for clients already with UV Insurance.

Conditions

The electronic signatures must be done using one of the solutions accepted by UV Insurance. Electronic signatures through a secure hyperlink either through your CRM or another platform* (iGeny, Adobe Sign, SignNow, DocuSign, ConsignO, OneSpan, etc.). We must imperatively have the final audit report or History at the end of the document to attest the signing process.

*Please note that the Wonder.legal electronic signature platform does not meet the required standards and is therefore not accepted. 

Original signatures required

• Original signatures are required for the first deposit/opening of non-registered accounts.
• For changes of owners and beneficiaries, a copy of the original signature is acceptable. However, electronic signatures are not accepted.
• For copies of handwritten signatures, UV Insurance may, for compliance purposes, contact a client to verify the validity of the signature on the documents and the client’s identity.

Procedure

When sending a document electronically signed, the file must include the history of validation or audit report to validate the signature.

Consult the procedure.

• Are UV Insurance investment products available in Canada?

Our investment/retirement products (GIC, Segragated funds and Annuities) are available in all of Canada except for Newfoundland and Labrador, Yukon, Nunavut, and Northwest territories.

• Can a direct deposit be requested when cashing in?

This option is not available at the moment.

• What is the procedure when filling out an application for a minor?

If the child is 14 years or older, they will be the owner of their contract. We recommend that the child’s trustee signs the application form as well. For a child under 14 years of age, only the signature of the trustee is required.

• Which instructions can be sent by email?
  • Change in the RRIF installments (requested amount, payment date, frequency: annual or monthly)
  • Renewals
  • Request for a portfolio interest rate adjustment
  • Terminate or reactivate the P.A.D. (pre-authorized debit)
  • Terminate or reactivate the automatic transfers between the daily interest account and the chosen investment product.
• Special quote request

For a deposit of $200 000 or more, please contact our Investment/Retirement Department: ir.investment@uvinsurance.ca or your Sales and Development Director.

• How to request a guaranteed interest rate?

1. Funds transferring from another financial institution: we need to receive a copy of both the filled-out application and the transfer form. The guaranteed interest rate is valid for a 30-day period, starting from the reception date of the documents which can be sent by email. To be applicable, we must receive the money within that period. Note that the highest interest rate between the guaranteed one and the one in effect upon receipt of the cheque is granted.
2. Personal cheque: we need to receive a copy of the filled-out application and a copy of the cheque. They can be sent by email. The guaranteed interest rate is valid for a 7day period. To be applicable, we must receive the cheque within that period and it must be cashable upon receipt. Note that the highest interest rate between the guaranteed one and the one in effect upon receipt of the cheque is granted.
3. Renewal of a GIC certificate: an email or the Guaranteed Interest Rate form (EQC033) is accepted. The type and term of the GIC product need to be specified. The guaranteed interest rate is valid for a 28-day period following receipt of the request. Note that the guaranteed interest rate requested will be granted regardless of the one in effect on the date of renewal.

• Is it possible to do an E-transfer to purchase an investment product?

This option is not available at the moment. A cheque is required to purchase an investment product.

General Phone: 1 800 567-0988
Technical support or to obtain an access code:
1-800-567-0988, Ext. 2063
ind.advisor@uvinsurance.ca

Consult our Contacts List for partners – Individual Insurance and Investment & Retirement (PDF)
Consult our Mailing Address and business hours on the Contact us page